Refund policy

 

At Calmyra, we stand behind the quality of our products and are committed to your satisfaction.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date of delivery. If you’re not completely satisfied with your purchase, please contact our support team at info@getcalmyra.com within 30 days, and we’ll work with you to find the best possible solution.

Eligibility for Refunds & Replacements

To ensure fairness and product safety, all requests are reviewed on a case-by-case basis.

You may be eligible for a refund, replacement, or store credit in the following situations:

  • You received a damaged or defective product

  • You received the wrong item

  • You experienced an issue with your order

In such cases, please provide a clear description of the issue along with photo evidence when applicable.

Opened & Used Products

Due to hygiene and safety reasons, opened or used products may not always be eligible for return or refund. However, we encourage you to reach out, and our support team will assess your case and offer an appropriate resolution whenever possible.

Returns

In most cases, you will not be required to return the product. However, if a return is necessary, our team will provide you with detailed instructions.

Return shipping costs may be covered by Calmyra in cases where the issue is due to our error (such as damaged or incorrect items). For other cases, return shipping costs may be the responsibility of the customer.

Refund Process

Once your request is approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed and reflected in your account, depending on your payment provider.

Order Cancellations

Orders can only be modified or canceled within a limited time after being placed. If you need to make a change, please contact us as soon as possible at info@getcalmyra.com.

Contact Us

If you have any questions or concerns regarding your order, feel free to reach out to us at:

 

 

 

Email: info@getcalmyra.com

We’re here to help and ensure you have the best experience with Calmyra.