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hello@veilaine.co
How Can We Help You?
Get answers to common questions, track your order, or reach our team directly — we're here for you.
TRACK YOUR ORDER
Waiting On Your Order?
Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email
SUPPORT 24/7
Reach Out Our Team
Have a question that isn't answered below? We typically respond within 4 hours.
Send Us A Message
We'll get back to you via email, usually within 24 hours.
Give us a Call
We're here for 5 days a week
Anytime between 8AM - 9PM
Call
Anytime between 8AM - 9PM
FAQS
Subscription & Account
How do subscriptions work?
Customers can subscribe to receive products on a recurring schedule. You can edit this answer from the Theme Editor.
How do I access my account?
Use the account link in your store header or the link sent by email after checkout.
How do I cancel my subscription?
You can cancel from your customer portal, or contact support for assistance.
How can I reactivate a subscription?
Reactivate your subscription from your customer portal, then choose your next shipment date.
Why am I receiving orders I didn't authorize?
Review your subscription schedule and payment settings in your account portal. Contact support if anything looks incorrect.
The website says I don't have a subscription, but I'm still being charged.
This can happen when a subscription is linked to another email address. Contact support so the team can locate it.
How do I skip, pause, or change my next shipment?
Open your customer portal and update the next shipment date, pause the subscription, or skip the upcoming order.
How do I update my payment method, scent, or address?
You can update payment, product preferences, and shipping details from your customer portal.
What is the Mystery Scent?
The Mystery Scent is a surprise option selected for customers who enjoy discovering something new.